Box Office

The Box Office

The box office manager plays a crucial role in the operation of Heritage Hall, a role that Alice Glenn has filled with great knowledge and skill.  She designed the box office system which is the operational center of the hall. Alice manages ticket sales, reservations, some areas of publicity, and the season pass holders. Steve Dunfee, assisted by Alice, has efficiently and creatively chaired marketing for the past 8 years. 


We have partnered with to help manage our ticket sales and make online ticket sales available.  As with any ticketing service, there are additional fees added.  For credit card purchases at the box office and online, there is an additional $1 per ticket for tickets under $10, and $1.50 per ticket for tickets priced $10 or higher.  This is the ticketing fee.  An additional 2.9% plus $0.30 for credit card processing will also be added.

Hours of Operation:  Thursday – Friday from 12:00 – 2:00 PM

Phone:  423-727-7444

The Box Office entrance is located to the right of the Senior Center on College Street — 126 College Street, Mountain City, TN

Day of Event Ticket Sales – Online ticket sales are open until 2:00 PM on the day of the event.  After that, cash-only tickets are sold at the main theatre entrance at 211 N. Church St., Mountain City beginning one hour before performances. A ticket table is located inside the front door of the theatre’s main entrance. For the best seat selection, buy your tickets in advance.  For most events, the cash-only door tickets are $2 to $5 more than advance purchase tickets.

Please note: Some tickets for rental events are sold only by the event producer. Ticket sales phone numbers are listed on each event on our Events Calendar.

For more information please refer to our Contact Page

Seating Charts

seat numbered floor plan for Heritage Hall

seat numbers, location for balcony at Heritage Hall